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Mercure Sydney Hotel, Sydney

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From126US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

818-820 George Street, Sydney, Australia, 2000

Mercure Sydney is situated in the heart of Sydney CBD, on Gadigal Land, and is easily accessible from major transportation hubs. This newly refurbished hotel features modern accommodation and a rooftop pool with expansive city views. Known for its proximity to iconic attractions, it is an ideal base for both business and leisure travelers.

Location

Mercure Sydney's central location makes it easy to visit attractions like the Sydney Opera House, Darling Harbour, and Bondi Beach. Access to public transportation, including Central Station, light rail, and buses, is conveniently situated just steps away from the hotel.

Rooms

Mercure Sydney offers a variety of room types, including Standard, Privilege, and Deluxe options. Each room features modern amenities such as smart TVs, walk-in rain showers, and USB bedside power. Accessible rooms are also available for guests with mobility restrictions.

Eat & Drink

The hotel features several dining choices, including the award-winning Platform 818 Restaurant serving contemporary Australian cuisine and Eve's Bar, known for its local craft beers and pub favorites. A complimentary breakfast is served daily, catering to both adults and children.

Leisure & Business

Guests can enjoy a range of facilities including an indoor rooftop pool, a fitness center, and a sauna on the 15th floor. Mercure Sydney also has well-equipped meeting rooms for conferences and events, accommodating up to 400 delegates, with options for mindful dining menus.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior King Room
Max:
2 persons
28 m² 
Bed options:
1 King Size Bed
City view
Shower
Heating
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Superior Queen Room
Max:
2 persons
28 m² 
Bed options:
1 King Size Bed
City view
Shower
Heating
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Superior Room
Max:
4 persons
28 m² 
Bed options:
2 Double beds
City view
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Sydney4600 ft
Airports
Kingsford Smith (SYD) 4.8 mi
Wollongong (WOL) 60.9 mi
Train
Central Station Sydney1700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Golf course

Guest Parking

  • Electric kettle

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs

Spa & Leisure

  • Rooftop pool
  • Indoor swimming pool
  • Sun loungers
  • Sun terrace
  • Pool with view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

818-820 George Street, Sydney, Australia, 2000
Map view
street view
818-820 George Street, Sydney, Australia, 2000
Nearby
Shopping Area
Central Park
1500 ft
Gallery
White Rabbit Gallery
1700 ft
Restaurants
Platform 818
300 ft
818 George Street
Saint George Dining
200 ft
822 George Street
Mekong
700 ft
14 Kensington Street Chippendale
Kensington Street Social
600 ft
3 Kensington Street Chippendale
Eastside Bar & Grill
700 ft
2-10 Kensington Street First Floor
Olio Kensington Street
600 ft
The Old Rum Store L 2 2-10 Kensington St Chippendale
Holy Duck
700 ft
The Old Rum Store
A1 Canteen
600 ft
2-10 Kensington St Ground Floor
Thai Terrace
1100 ft
204/107-121 Quay Street

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
great location
room view
initial downsizing
7.6/10
Very good
Rooms
7.4
Location
8.5
Service
7.9
Dining
7.2
Guest reviews
7.6/10
based on 21 review
4/5 based on 5718 review
8.0
8.0/10based on 7624 review
#77 of 209 hotels in Sydney based on Tripadvisor
Sophie
United Kingdom, May  2024
7.6/10

The hotel is situated right next to Sydney Central train station, providing easy access to all the city attractions. The rooms offer all the basics but lack a Queen bed option, which may be less comfortable for taller guests. Service was outstanding overall but had a delay in basic customer service. The location is convenient for transportation but some facilities showed wear and tear. Dining was delightful with great views and central location offering filling meals, although breakfast prices were on the higher side.

Rooms
7.0
The rooms had all the basics but lacked a Queen bed option. Additional linen/cups/glasses needed to be requested.
Service
9.0
The service was outstanding but faced a delay in basic customer service upon arrival.
Location
8.0
The hotel's location next to Sydney Central train station is excellent for exploring the city, despite some facilities being run down.
Dining
8.0
The dining experience was fantastic with amazing views, but breakfast was a bit pricey.
Facilities
6.0
Some facilities showed signs of wear and tear, such as the toilet and shower areas.
John
United Kingdom, May  2024
8.0/10

The hotel provides clean and comfortable rooms with friendly staff. However, the view from our room was disappointing, and there were some downsides in room service. The location, though, was convenient with easy access to public transport and nearby dining options.

Rooms
8.0
The rooms were clean and although on the smaller side, they were comfortable and neat. The view from our room was disappointing with just a wall.
Service
7.0
The staff was very friendly and accommodating, although there were some initial downsides in room selection. Once rectified, they were helpful.
Location
9.0
The location was excellent for public transport and dining options, including nearby attractions like Spice Alley. However, some room limitations were observed.
Dining
9.0
The dining experience was good with varied options, pleasing to both adults and children. The service was commendable.
Facilities
7.0
The facilities were satisfactory, offering what we needed during our stay.
friendly staff
room view
Edward
United Kingdom, April  2024
7.8/10

I was somehow disappointed that my room, with a good view, was still pitch dark despite the blazing sunshine outside. The upgrade didn't quite meet my expectations, but the hotel staff were outstanding with their service, making my stay enjoyable. The location was perfect for easy access to public transportation and visiting various attractions, but not being in the CBD might be inconvenient for some. The dining experience was lovely with individually served meals, though some chaos during seating was noticeable. Overall, a mix of positives and negatives, but a decent stay overall.

Rooms
7.0
The rooms, despite the good view, were still dark during the day.
Service
9.0
The hotel staff were outstanding, particularly at the concierge desk.
Location
8.0
The location was perfect for accessing public transportation and nearby attractions, but not in the CBD.
Dining
7.0
The dining experience was lovely with individually served meals but some seating chaos observed.
Facilities
8.0
The facilities were well-maintained and added value to the stay.
Outstanding service
Dark rooms
Phyllis
United Kingdom, March  2024
7.2/10

The hotel was a mixed experience. The rooms were not as fresh as expected, and some amenities were lacking, but the location was excellent with many shops and restaurants nearby. Service was a bit hit-or-miss, with some staff being very kind but others not as helpful. The dining was wonderful and offered a good selection of freshly cooked dishes. Overall, a decent stay with room for improvement.

Rooms
6.0
The room wasn't quite as fresh as expected and some amenities were lacking. The size may not have matched the advertisement, and there were delays in preparation.
Service
7.0
The service was mixed, with some staff members very kind and accommodating while others were not as helpful.
Location
8.0
The location was excellent with plenty of shops and restaurants nearby, but it was a fair walk from the city center.
Dining
8.0
The dining experience was lovely with a good selection, but there may have been an extra charge at times.
Facilities
7.0
The hotel offered good dining options and shops. Other facilities may have varied in quality.
William
United Kingdom, February  2024
7.8/10

My stay at the hotel had its ups and downs. The room was comfortable, but they ran out of green tea and shower caps on my last night. The staff, though, was amazing - friendly, helpful, and very professional. The location was really nice, easy to find and suited our needs, but there were some service hiccups like having to fetch my own cutlery. Overall, a mixed experience with some great aspects and a few letdowns.

Rooms
8.0
The room was comfortable and the bathroom was fully stocked with all the little things you need.
Service
7.0
The staff were amazing, very helpful and friendly despite a minor issue with cutlery.
Location
9.0
The location is really nice and easy to spot. It's clean, comfortable, and convenient to all modes of transport.
Dining
8.0
The dining experience was good value for money, with fresh and varied choices, but some extra charges were surprising.
Facilities
7.0
The facilities were convenient but with a small glitch in the green tea and shower cap supply on the last night.
Matt
United Kingdom, December  2023
8.2/10

The hotel is in a convenient location, close to the central station and within easy reach of transport. The rooms were well laid out and comfortable, even though they appeared a little worn down. The service was excellent, with staff being very helpful and professional. The dining experience offered a great variety of food, though some staff responses were lacking. Overall, a good value for the money with minor drawbacks.

Rooms
8.0
The rooms were clean and the shower was amazing.
Service
9.0
The staff was super helpful and professional, assisting us promptly with all our needs.
Location
9.0
The location is great, being very close to shops and transport options.
Dining
7.0
The dining offered a beautiful variety of food, though some service interactions were lacking.
Facilities
8.0
The hotel provides a range of facilities to make the stay comfortable and convenient.
Jenny
United Kingdom, October  2023
6.6/10

The hotel had clean and neat rooms that were just right for our needs, but the uncomfortable beds and lack of fresh towels daily were a downside. The service was friendly and accommodating, making the stay pleasant. The location was convenient for both city and suburban work, although the check-in and check-out process was busy. The dining options varied from overpriced and lacking to fantastic and plentiful.

Rooms
6.0
The rooms were clean, neat, and just right for our needs, but the uncomfortable beds and lack of fresh towels daily were disappointing.
Service
8.0
The service was very friendly and accommodating.
Location
7.0
The location was convenient for work in the city or nearby suburbs, but busy during check-in and check-out.
Dining
5.0
The dining experience ranged from overpriced and lacking to fantastic and plentiful.
Facilities
Jimmy
United Kingdom, October  2023
8.2/10

I had a pleasant stay at the hotel. The rooms were spotlessly clean and very comfortable, which was great especially since I had my baby with me. The check-in and check-out process was efficient. The staff was friendly and helpful, but the dining options could be improved. The location was perfect for me, close to everything I needed and safe even when traveling alone.

Rooms
9.0
The rooms were great, very comfortable and also clean. Perfect for a family stay.
Service
8.0
The staff were very friendly and helpful. They made me feel welcome and attended to my needs.
Location
9.0
The hotel's location was perfect for me, very close to the train station and in a great area for exploring.
Dining
7.0
The dining experience was enjoyable. The food was served individually to the table and was lovely. However, the breakfast could be more varied.
Facilities
8.0
The hotel offered good facilities for my needs during the stay.
Peter
United Kingdom, October  2023
8.4/10

The hotel is conveniently located with easy access to public transportation and offers clean, newly refurbished rooms suitable for families. The service is exceptional with attentive staff, and the dining experience provides a wide selection of individually served dishes. The only downside is the need for improvement in available snacks.

Rooms
8.0
The rooms were newly refurbished and clean, with a comfy bed and a new bathroom, providing enough space for four guests.
Service
9.0
The service was outstanding, particularly at the concierge desk where staff were attentive and helpful even during busy times.
Location
9.0
The hotel's location is perfect for accessing all amenities and public transportation, making it easy to explore all points of interest in Sydney.
Dining
7.0
The dining experience offered a wide selection of individually served dishes, creating a lovely atmosphere during my stay.
Facilities
9.0
The hotel provides a range of exceptional facilities, including room service, housekeeping, laundry, and shuttle services, enhancing the overall stay experience.
Nicola
United Kingdom, September  2023
7.0/10

The hotel's location near the central station made it incredibly convenient for exploring Sydney. The rooms were spacious but could benefit from little amenities like cutlery. The service was friendly but lacked information on breakfast times. Dining was a bit pricey for the quality received. Overall, a convenient choice for future stays in Sydney.

Rooms
7.0
The rooms, although spacious, could include cutlery and small amenities for added comfort.
Service
7.0
The service staff were friendly but lacked proper information on breakfast times.
Location
9.0
The hotel's proximity to the central station and accessible transportation methods made it extremely convenient for traveling around Sydney.
Dining
6.0
The dining experience was a bit pricey for the quality received, especially considering other options in the area.
Facilities
6.0
The hotel offered basic facilities but lacked some additional services that could enhance the overall guest experience.
Joshua
United States of America, September  2023
7.0/10

I had a mixed experience at the hotel. The rooms, while small for the price, felt luxurious and welcoming. However, the lack of towels and delayed freshening up were a letdown. The service was exceptional with helpful staff, but the dining options were disappointing and overpriced. The location was ideal for exploring the city and accessing public transport.

Rooms
7.0
The rooms felt luxurious and welcoming, despite being small for the price. However, there was an issue with the lack of towels and delayed freshening up.
Service
9.0
The staff was exceptional, providing helpful assistance throughout our stay. However, there was a major disappointment with the lack of roll away beds.
Location
8.0
The hotel's location was ideal for exploring the city, being very close to public transport and within walking distance of numerous attractions and eateries.
Dining
5.0
The dining experience was a bit lackluster and overpriced, with limited options available. Improvement is needed in this area.
Facilities
6.0
The hotel offered adequate facilities to ensure a comfortable stay. However, improvements can be made in certain areas to enhance the overall experience.
Patrick
United States of America, August  2023
7.6/10

The hotel has spacious rooms, but the bathroom feels tired. The service was professional and pleasant, although not as friendly as usual. The location is great at the center of the CBD, but there were already people in our room when we arrived, which was a bit uncomfortable.

Rooms
7.0
The room was spacious, but the bathroom with a shower over the bath was a bit dated.
Service
8.0
The service was professional and very pleasant, but not as friendly as normal.
Location
8.0
The location is great at the center of the CBD but was a bit uncomfortable to find others already in our room.
Dining
7.0
N/A
Facilities
N/A
Tony
United States of America, August  2023
7.4/10

I absolutely loved my stay at this hotel! The breathtaking views and delicious breakfast were definite highlights, but the rooms definitely need some updating, especially the bathrooms. I wished there was a designated smoking area instead of smoking allowed indoors.

Rooms
7.0
The rooms offer a great view and the breakfast served in the mornings is fantastic. However, they are a bit dated, and the bathrooms definitely need renovation.
Service
6.0
The service was good overall, and the staff were friendly. However, they were unhelpful during check-in when I tried to use a universal gift card.
Location
9.0
The location is ideal, with the City of Sydney, ChinaTown, and Darling Harbour right at your doorstep. The staff were incredibly helpful and friendly, making me feel very welcomed.
Dining
8.0
The dining options had a fantastic selection with great variety. However, it could get a bit rowdy when crowded, and there is room for improvement.
Facilities
7.0
The facilities are decent, with everything you need for a comfortable stay. However, there could be some enhancements to make the experience even better.
Sean
United States of America, July  2023
8.6/10

I stayed in a lovely business room, which was very quiet, clean, and tidy. While it was a bit on the small side, it didn't bother me as I was out most of the time. The room had everything I needed and was comfortable. The spacious bathroom with a floor shower (no bath) was perfect for me.

Rooms
8.0
The rooms were modest and not particularly roomy but had everything we needed and were comfortable.
Service
9.0
The service was top-notch! The staff members were really good, helpful, and fixed any issues immediately. I also appreciated their kind assistance when I needed to go back to my room to retrieve something I had forgotten.
Location
9.0
The location was wonderful, with easy access to Central Station for trains and the Light Rail, a short walk to China Town, and surrounded by various cafes. I especially liked the proximity to the central station, making it convenient to travel around the town.
Dining
9.0
The dining experience was very satisfying with a wide range of hot and cold foods available. It catered to diverse tastes and provided plenty of variety.
Facilities
8.0
The hotel offered various facilities such as room service, dry cleaning, housekeeping, shops, laundry service, and tours/ticket assistance.
Gordon
United Kingdom, May  2023
7.8/10

The hotel offers large, comfy, clean rooms with outstanding views, although there is a slight cigarette odor. The service is a mix of extremely helpful and unprofessional interactions. The location is fantastic, just a short walk to Sydney Central station, and the dining experience, though lacking in some options, was overall great.

Rooms
8.0
The rooms were neat and clean, with a desk for work and guest WiFi. The wrap-around windows provided outstanding views, but there was a noticeable cigarette odor.
Service
7.0
The staff were extremely helpful and lovely, although there were some unprofessional instances. Some aspects, like parking arrangements, could be improved.
Location
9.0
The hotel's location is fantastic, with easy access to public transport and various nearby amenities.
Dining
7.0
The dining experience was mostly great, though some items were lacking and service was a bit slow at times.
Facilities
8.0
The hotel offers a range of facilities for guests to enjoy during their stay.
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Rooms and Guests2 Guest, 1 Room